Vogel Warranty
Thank you for choosing Vogel. For more than 50 years, Vogel has been redefining custom furniture with quality, comfort, and style. Each piece is individually crafted by hand for a beautifully tailored appearance to be enjoyed for years.
Frames, Springs & Seat Cores
Vogel guarantees frames and springs for the life of the product. If these components do not perform as expected, under normal use and circumstances as determined by the manufacturer, these items will be repaired or replaced at no charge once our staff has determined liability.
Vogel offers a five-year warranty on seat cores.
Mechanisms
All motion-model mechanisms are fully guaranteed for 5 years under normal use and care as determined by the manufacturer.
Fabrics & Leathers
When selecting textiles for our upholstery line we only choose fabrics and leathers that pass stringent industry standards. Many upholstery fabrics have inherent characteristics such as colour variation, slubs, etc. that contribute to their uniqueness and should not be considered flaws. Our luxurious leathers are natural materials which can often include some of nature’s signatures such as healed scars, blemishes, etc. and as with some of our fabrics, these inherent characteristics are not to be considered flaws.
Vogel cannot warranty nor assume responsibility for the overall performance and/or wearing qualities of any fabric or leather as they are not warranted by our suppliers. Vogel will not be responsible for fabric that has been treated with a stain-repellent finish by the customer. Our ability to perform any post-purchase adjustments will depend on our fabric suppliers’ willingness to stand behind their product. This warranty is applicable only to fabric or leather supplied by Vogel and post-purchase treatment of any kind renders this warranty null and void.
Care & Cleaning
We recommend that upholstery materials be vacuumed periodically; when required, professional dry cleaning is advised. Direct sunlight should be avoided as it can cause the original appearance of fabrics and leather to fade. Loose seat cushions and back pillows should be reversed frequently to prolong their life and appearance. Most leathers may be cleaned with lukewarm water and a damp cloth.
Our warranty is a promise to you, the original purchaser, that the piece of Vogel furniture you have received will be free against defects in manufacturing when put to ordinary use. Any use other than normal residential use and/or any use other than that for which the product was designed will render this warranty null and void. This warranty does not cover damage or injury caused by unreasonable use and/or abuse, failure to provide reasonable care, by accident, alteration, tampering or negligence.
To Make a Claim
Original proof of purchase must be retained in order to make a claim. All claims must be handled through the Vogel dealer/designer from whom you purchased; they will handle all necessary arrangements regarding service under the warranty. Freight costs will be the responsibility of the purchaser.