Vogel Warranty
LAST UPDATE: MAY 27, 2024
Thank you for choosing Vogel. For over 50 years, Vogel has been redefining custom furniture with quality, comfort, and style. Each piece is meticulously handcrafted to ensure a beautifully tailored appearance that can be enjoyed for years.
Frames, Springs & Seat Cores
Vogel guarantees frames and springs for the life of the product. If these components fail to perform as expected under normal use and circumstances, as determined by the manufacturer, they will be repaired or replaced at no charge upon liability determination by our staff.
Vogel provides a five-year warranty against abnormal loss of resiliency of the upholstered furniture seat cores. It is important to note that abnormal wear and loss of resiliency should not be confused with the softening and flattening of foam and fibres, which are considered normal wear and not defects.
Mechanisms
All motion-model mechanisms are fully guaranteed for five years under normal use and care as determined by the manufacturer. All electronic parts and motors are fully guaranteed for two years under normal use and care as determined by the manufacturer. Additionally, all rechargeable batteries are warranted against manufacturing defects for one year.
Fabrics & Leathers
We meticulously select fabrics and leathers that meet industry standards for our upholstery line. Many upholstery fabrics possess inherent characteristics, such as colour variation, slubs, etc., that contribute to their uniqueness and are not considered flaws.
Our luxurious leathers are natural materials that may include nature’s signatures, such as healed scars, blemishes, etc., which are also not considered flaws.
Vogel offers a five-year warranty against tearing, splitting, or cracking on all leathers. For fabrics, Vogel offers a one-year warranty against fraying and seam slippage. This does not include tears, pilling, fading, or shrinking. Vogel is not responsible for fabric treated with a stain-repellent finish by the customer. This warranty applies exclusively to fabric or leather supplied by Vogel; post-purchase treatment of any kind renders this warranty null and void.
Care & Cleaning
We recommend that upholstery materials be vacuumed periodically, and professional dry cleaning is advised when necessary. Direct sunlight should be avoided to prevent the fading of the original appearance of fabrics and leather. Loose seat cushions and back pillows should be reversed frequently to prolong their life and appearance. Most leathers can be cleaned with lukewarm water and a damp cloth.
Our warranty assures you, the original purchaser that the Vogel furniture you have received is free from manufacturing defects under ordinary use. Any use beyond normal residential use or for purposes other than those for which the product was designed will render this warranty null and void. This warranty is valid for one year from the invoice date. It does not cover damage or injury caused by unreasonable use, abuse, failure to provide reasonable care, accident, alteration, tampering, or negligence.
To Make a Claim
To make a claim, you must retain the original proof of purchase. All claims must be handled through the Vogel dealer or designer from whom you purchased the furniture; they will make the necessary arrangements for service under the warranty. Freight costs will be the purchaser’s responsibility.